Spring Valley Automotive

Privacy Policy

Spring Valley Automotive respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, contact us, or use our services at our NYS-certified repair shop located at 140 NY-59, Spring Valley, NY 10977. It applies to current and prospective customers, website visitors, and anyone who contacts Spring Valley Automotive for vehicle diagnosis, repair, or related services.

1. Introduction

This Privacy Policy describes the types of information we collect, how we use that information to deliver reliable, full-service automotive care, and the choices you have about your personal data. By using our website, scheduling an appointment, or receiving services from Spring Valley Automotive, you agree to the terms of this Privacy Policy.

2. Information We Collect

To provide accurate diagnosis, quality repairs, and a smooth service experience for all vehicle makes and models, we may collect the following types of information:

Personal and Contact Information

We collect information that helps us identify and communicate with you, including:

  • Name
  • Phone number
  • Email address
  • Mailing or billing address

Vehicle Information

To properly diagnose and service your vehicle, we may collect:

  • Vehicle make, model, and year
  • Vehicle Identification Number (VIN)
  • License plate number
  • Mileage and general condition information
  • Service history and previous work performed

Appointment and Service Details

When you schedule service with us, we collect information such as:

  • Preferred appointment dates and times
  • Services requested (for example, diagnosis, wheels and tires, A/C service, wheel alignment, or other repairs)
  • Details about any issues or concerns you report with your vehicle
  • Communications related to your appointment or service

Payment Information

When you pay for services, we may collect payment-related information, such as:

  • Payment method (for example, credit or debit card type)
  • Partial payment details as needed to process your transaction
  • Billing address

We do not store full credit or debit card numbers on our systems when payments are processed through secure third-party providers.

Website and Usage Information

When you visit our website, we may collect basic technical information automatically, such as your IP address, browser type, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve the overall experience.

3. How We Use Your Information

We use the information we collect to deliver reliable, professional automotive services and to make your experience with Spring Valley Automotive as straightforward as possible. This includes:

  • Scheduling and managing appointments: To arrange service times, confirm bookings, and coordinate drop-off and pick-up of your vehicle.
  • Providing and improving our services: To diagnose issues, perform repairs, maintain service records, and ensure we can service all makes and models efficiently and accurately.
  • Communicating with you: To respond to your questions, send service updates, and share information related to your vehicle or repair.
  • Sending reminders and service notifications: To send appointment reminders, recommended maintenance notices, and follow-ups after service, where permitted by law.
  • Processing payments: To complete transactions for services provided and manage invoices and receipts.
  • Improving our website and operations: To analyze website usage, enhance usability, and refine our service offerings to better meet customer needs.
  • Legal and safety purposes: To comply with applicable laws, regulations, and NYS requirements, and to help protect against fraud or misuse of our services.

4. How We Share Your Information

Spring Valley Automotive does not sell your personal information to third parties. We share information only as needed to deliver our services, operate our business, and comply with legal obligations.

We may share your information in the following situations:

  • Service providers: We may share information with trusted third parties who help us operate our business, such as payment processors, appointment or scheduling platforms, IT support providers, and other vendors who perform services on our behalf. These providers are only allowed to use your information as needed to perform their services for us.
  • Parts and equipment suppliers: In some cases, we may provide limited vehicle information to suppliers who help us obtain the correct parts, tires, or equipment for your vehicle.
  • Legal and regulatory requirements: We may disclose information if required to do so by law, regulation, court order, or to respond to lawful requests from governmental or regulatory authorities.
  • Protection of our business and others: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Spring Valley Automotive, our customers, or others.

5. Cookies and Website Usage

Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve performance. Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

  • Remember your preferences or form entries for a short period
  • Measure website traffic and understand which pages are most frequently visited
  • Improve the speed, security, and overall experience of our site

You can usually choose to set your browser to remove or reject cookies. If you disable cookies, some features of our website may not function as intended, but you will still be able to contact us and schedule service.

6. Data Security

We take reasonable steps to protect your personal information and maintain the security of our systems. These measures are designed to safeguard your data against loss, misuse, unauthorized access, or disclosure.

While no method of transmission over the internet or method of electronic storage is completely secure, Spring Valley Automotive is committed to handling your information responsibly and in line with industry practices for small businesses and automotive service providers.

7. Your Rights and Choices

We want you to feel confident that your information is accurate and handled appropriately. Depending on applicable law, you may have the right to:

  • Access your information: You may request a copy of the personal information we hold about you.
  • Request corrections: If you believe any of your information is inaccurate or incomplete, you can ask us to correct or update it.
  • Request deletion: In some circumstances, you may request that we delete certain personal information, subject to legal or regulatory requirements that may require us to keep some records (for example, for accounting or NYS compliance purposes).
  • Update your communication preferences: You can ask us to adjust how we contact you for reminders, follow-ups, or promotional messages, where applicable.

To exercise any of these rights, please contact us using the details in the “Contact Information” section below. We may need to verify your identity before fulfilling your request.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how Spring Valley Automotive handles your personal information, please contact us:

Spring Valley Automotive
140 NY-59
Spring Valley, NY 10977
United States

You can also reach out to us with questions about our services, to schedule your service, get a diagnosis, contact us for a quote, or call for immediate service. We are here to help you keep your vehicle safe, reliable, and ready for the road.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the bottom of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Effective Date

This Privacy Policy is effective as of August 2026.

11. SMS Messaging Consent and Disclosure

By providing your phone number and opting in, you agree to receive SMS text messages from Spring Valley Automotive regarding service, appointments, account updates, or other business-related communications. Message frequency may vary, and recurring messages may be sent. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing purposes.

Verbal Consent

In some cases, we may obtain your consent to receive SMS messages during a customer service interaction or phone call. When obtaining verbal consent, our representatives will clearly explain:

  • The purpose of the SMS communications
  • The expected message frequency
  • That message and data rates may apply
  • How to opt out of future messages

Verbal Consent Script

“We would like to send you text messages regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP to any message. Do you agree to receive these text messages?”

Confirmation Message

After consent is provided, the customer will receive a confirmation text message:

“You have successfully subscribed to receive text messages from [Company Name]. Message frequency may vary. Reply STOP to opt out or HELP for assistance.”

Record Retention

We maintain records of customer consent, including the date, time, and method by which consent was obtained, in accordance with applicable industry standards and regulatory requirements.

Contact Information

If you have questions about this SMS program, your consent, or how your information is used, please contact us at:

Phone: (845) 352-0800

Email: springvalleyauto.ny@gmail.com